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Use Strawberry -> Report Issue from the application menu to send an issue report. The message field is optional, but a useful report helps the team diagnose faster.

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What gets shared

Submitting an issue report shares your local app.log with Strawberry support. Logs help diagnose crashes, failed integrations, update problems, migration issues, transcription problems, and browser errors.

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What to include

Add:
  • What you were trying to do
  • What happened instead
  • The route or page you were on
  • Whether the issue repeats
  • The relevant connected app
  • The time the issue happened
  • Any visible error message

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Billing or account issues

For billing issues, include:
  • Account email
  • Plan or team involved
  • Whether it happened in personal billing or team billing
  • Stripe portal behavior if relevant
  • What action you took, such as upgrade, downgrade, cancel, top-up, add card, invite, or seat change

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Privacy note

Do not paste secrets, passwords, private customer data, or sensitive tokens into the issue message.

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Before reporting

For local app issues, try:
  1. Restart Strawberry.
  2. Reproduce the issue once.
  3. Report immediately after reproducing so logs contain the relevant event.