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Use this page when transcription, dictation, or meeting recording does not behave as expected. Open transcription settings at strawberry://settings/transcription.

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No audio detected

  1. Check that the correct microphone is selected.
  2. Click Refresh to re-scan devices.
  3. Confirm microphone permission is granted.
  4. Try the built-in microphone.
  5. Restart Strawberry.

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macOS permissions not taking effect

After granting microphone or screen and system audio access, restart Strawberry from strawberry://settings/transcription. macOS permission changes often do not apply to already-running apps.

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Remote meeting audio missing

On macOS, system audio capture requires screen and system audio permission. Enable it, then restart Strawberry. On Windows, system audio capture works without additional permissions.

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Poor accuracy

Try:
  • Add spoken languages instead of relying on auto-detect.
  • Add preferred terms for names, brands, acronyms, and jargon.
  • Switch from Bluetooth headset microphones to the built-in microphone.
  • Use Test levels to verify input.
  • Adjust noise thresholds in Advanced settings.

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Cannot reach transcription servers

Transcription requires internet access. Check network connectivity, VPN rules, and firewall restrictions.

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Meeting toast not appearing

Check:
  • Scheduled meeting notifications are enabled.
  • Auto-detected meeting notifications are enabled.
  • Google Calendar is connected for scheduled reminders.
  • The meeting URL belongs to Google Meet, Zoom, or Microsoft Teams.

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Where is my transcript?

Open strawberry://knowledge/transcriptions. For a companion-specific view, open companion settings and click Transcripts in the General tab.