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Credits are Strawberry’s usage unit for AI work.

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Core rules

  • Browsing websites without companion help does not consume credits.
  • Any companion AI response can consume credits, including normal chat replies.
  • Agent runs, web research, app actions, and complex workflows usually consume more credits than simple chat messages.

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Which account pays

Without a team membership, your Personal account pays for AI work. If you belong to a team, a team is your paying account. If you belong to several teams, open strawberry://settings/account and choose Paying account. On the web, use Billing & usage. This choice applies to future work across your Strawberry account. Changing the team you are viewing in team settings does not change which team pays. Strawberry uses the paying account’s available credits first. If those cannot cover the work, eligible Personal credits can be used automatically, including remaining paid plan credits, top-ups, and eligible bonus credits. The free Personal allowance is excluded. Another team’s credits are never used automatically. Personal and team balances keep their ownership. Switching teams does not transfer credits, and using Personal credits as a reserve does not change your paying account.

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Why credits can drop without an agent run

A regular chat turn still calls an AI model. Model input and output tokens are billed as usage cost even when no separate agent block appears. Adaptive thinking is used when the selected model supports it. Your plan and companion settings can affect which model is used. Model choice and longer requests can use more credits.

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Start large tasks with a sample

For a large request, ask the companion to complete a small sample first. Review it before asking for the full batch. This can catch mistakes early and help you control usage on any plan.

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How to check usage

  1. Open strawberry://settings/account.
  2. Review Credit Usage, including Available now, your credit balances, and refill times.
  3. If you belong to several teams, check Paying account.
  4. In a chat, open the content panel to see that chat’s usage and any active rate-limit window.
The web Billing & usage page also shows account usage and billing options.

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Understand your balances

  • Available now shows credits you can currently use. It can be lower than your remaining monthly allowance when a rate limit is active.
  • Plan credits includes subscription allowances and recurring team pools.
  • Extra credits includes top-ups, bonuses, and other additional credits. These can have different expiry rules; purchased top-ups do not expire at month end.
  • The credit breakdown shows which balances can pay next, including eligible Personal reserves when a team pays first.
Included credits are normally used before purchased top-ups when they are available. Top-ups can also pay while monthly credits remain but are temporarily held back by a rate limit. Follow the displayed order and refill times when deciding whether to wait or add credits.

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Rate limits versus plan credits

Plan credits are your monthly included usage. Rate-limit windows are short-term guardrails that can temporarily limit activity even if you still have monthly credits. If a rate-limit window is exhausted, wait for the displayed refill time or use eligible extra credits. An ordinary top-up purchase adds credits you can use without restarting the plan’s window.

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Running low

You can:
  • Ask for a smaller task or a sample first.
  • Wait for the displayed plan refill time.
  • Buy top-ups when you can manage the paying account.
  • Upgrade your personal plan, or ask a team admin or owner about your seat.
  • Select another eligible team under Paying account if you belong to several teams.
Team admins and owners can buy shared top-ups. There is no automatic pay-as-you-go team overage. If no eligible credits are available, work pauses until credits become available.