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Top-up credits are prepaid extra credits for personal usage.

Buy top-up credits

  1. Open strawberry://settings/account.
  2. Click Buy Top-Ups.
  3. Choose quantity with the plus and minus buttons.
  4. Click Add credits.
  5. Confirm the purchase.
Credits are added after successful payment. You can also buy top-up credits from the web account billing page.

Automatic top-ups

Automatic top-ups add prepaid credits when your personal balance drops below a threshold you choose. To configure automatic top-ups:
  1. Open strawberry://settings/pricing or the web account billing page.
  2. Find Automatic top-ups.
  3. Turn the setting on.
  4. Choose the credit threshold, the amount to add, and a monthly spending limit.
  5. Confirm the payment method and save changes.
Automatic top-ups use your saved payment method. If the card is declined or no payment method is available, Strawberry turns automatic top-ups off and shows the reason in billing settings.

When top-ups are used

Top-up credits are used after your plan’s included monthly credits run out. Top-up credits do not expire at month end.

Plan credits versus rate limits

Plan credits are your included monthly usage. Rate-limit windows are shorter-term controls that can appear during intensive use. A rate-limit window can temporarily block or slow additional work even if you still have monthly credits. In chat, open the content panel to see credits used by the current chat, account credits left, and any active rate-limit window.

How to reduce usage

  • Ask for a small sample first.
  • Scope the number of rows, companies, pages, or candidates.
  • Ask for a plan before execution.
  • Reuse memory and skills instead of repeating long context.
  • Use connected apps and files directly instead of pasting huge text blocks.
  • Stop or steer a chat if it is solving the wrong task.

Team overage

Team overage is separate from personal top-ups. Team overage credits are billed at $10 per 1,000 credits when enabled and when members exceed included credits.